Home : Our Position on Privacy and Data Protection

Our Position on Privacy and Data Protection Maplesoft is concerned about protecting the personal information it gathers about its Web site visitors and customers. We believe that individuals have the right to be informed about the information being collected about them and about its intended use. Individuals also have the right to review information being retained and the means to update and correct it. To help you better understand how your personal information is protected at Maplesoft, we are providing you with the following statement describing our practices and policies with respect to the privacy of Web site visitor and customer information. In the event you terminate your relationship with us, or become an inactive customer, we will continue to adhere to the policies and practices described in this notice. The Maplesoft Web Site When you are visiting www.maplesoft.com we want you to feel secure that Maplesoft is respecting your privacy. The only private information we have about you is the information you choose to give us by filling out a form or an order. The Maplesoft web sites use "cookies" to record basic information entered on some forms and to record "shopping baskets" in our Web Store. A cookie is a piece of data that identifies you as a unique user. Maplesoft uses this information to better serve all visitors as we improve our site content and design, and to enhance the convenience of the site by reducing redundant information entry for the user. The default setting on most web browsers is to accept cookies. You can change this setting to refuse any cookie, or to be prompted when a cookie is being sent. Please note, however, that some areas of the Maplesoft web site will not function properly if you refuse cookies. Privacy Policy Maplesoft recognizes that appropriate protection and management of personal data is critical. We have adopted the following privacy principles for the protection of Web site visitor’s and customer’s personal data (personal data is defined as any information relating to an identified or identifiable individual). Maplesoft will provide Web site visitors and customers with easily understood information about its policies regarding the collection, use and disclosure of personal data. Maplesoft will limit the collection and use of personal data to that which is needed for valid business purposes, to comply with local law, and any such data will be obtained only by lawful and fair means. Maplesoft will strive to maintain the accuracy of personal data held, including establishing mechanisms allowing Web site visitors and customers to have the opportunity to review and correct their personal data. Maplesoft will not release personal data to third parties, unless: The customer requests it. The data is provided to help complete a customer-initiated transaction. The disclosure is required by law. The customer has been informed about the possibility of such disclosure and has agreed to it. The customer has purchased a MapleConnect third party product. For these purchases, customer contact information will be provided to the third party product developer in order for them to fulfill their support and service obligations to the user. Commercial E-mail Communications Maplesoft operates multiple commercial e-mail lists that interested parties can opt-in or opt-out of at any time from the e-mail management area of Maplesoft.com. If you are a member of Maplesoft.com, you can also manage your preferences from within the Member Center. The personal information required to subscribe to each list varies. From time to time, Maplesoft may create new commercial mailing lists and may pre-populate these lists from existing user information contained within our databases. You may be added to an intial list of subscribers for a new list unless you have added your name to the global unsubscription list. If you would prefer to never receive commercial e-mails from Maplesoft, you have the option to remove yourself from all present and future e-mail lists by using the global unsubscription process, which can be accessed by clicking here. You may still subscribe to any Maplesoft e-mail offering after globally opting-out, and by doing so you will be removed from the global unsubscription list. E-mail messages verifying opt-in and opt-out requests are automatically sent to the recipient after each transaction. Non-Commercial E-mail Communications Maplesoft periodically sends non-commercial information and technical updates to customers and that these communications cannot be opted-out of. Safeguarding Security Maplesoft will take appropriate steps to ensure that personal data is protected from unauthorized access and disclosure, including limited access to such data only to those employees with a business need to know. Maplesoft will apply these principles regardless of the specific technologies employed for data collection and use. Contact Information To ask questions or express concerns, please contact our Privacy Officer by email at privacy@maplesoft.com, or by postal mail at: Maplesoft’s Privacy Officer, 615 Kumpf Drive, Waterloo, ON, Canada, N2V1K8. The Privacy Officer will investigate any complaints that concern our compliance with this privacy policy.