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What happened to MaplePrimes? Why is it no longer available?
Maplesoft has launched a new program for maintenance – the Elite Maintenance Program. The EMP program will soon be launching a new website within maplesoft.com that will replace the old MaplePrimes, but also will bring more benefits. The name MaplePrimes is now used for Maplesoft's web community.
If I subscribe to EMP, what happens at the time of a new release?
The software will automatically be shipped to you. At the same time, you will also receive a new activation code via email. For multi-user sites, the software and activation code will be sent to the designated contact in our records.
How will I know when my renewal is due?
When you come to the end of your EMP subscription period, you will be offered the chance to renew these services. You will receive a Renewal Notice approximately 8 weeks before the due date. Your renewal date is determined by the anniversary date of your original purchase.
Can I request an early quotation on my renewal?
Yes. In the US & Canada simply contact your renewal representative. Outside of US & Canada, please contact your local Maplesoft Reseller.
Can I designate different contacts within my institution for different services (i.e. main contact to receive renewal notice, technical contact, and financial contact)?
Yes, simply complete this form and email it to your renewal representative. Outside of the US & Canada contact your local Maplesoft Reseller.
Can I purchase multiple years of EMP and Technical Support?
Yes. In US & Canada please contact your renewal representative for details. Outside of the US & Canada contact your local Maplesoft Reseller.
What are accepted payment options?
Official purchase order, check and credit card (AMEX, Visa & Mastercard.)
Who provides technical support?
Elite Maintenance Program subscribers who reside in the United States and Canada receive technical support directly from Maplesoft via email, phone, or fax. Subscribers in other countries should contact their local Maplesoft Reseller.
How do I renew my Elite Maintenance Program subscription?
To process your order, we will require a Purchase Order containing the following information:
- Your complete billing address.
- Your complete shipping address for new releases when available.
- Payment terms of Net 30 days.
- A signature of the authorized purchaser, accompanied by their title.
- The current platforms that you will be running Maple on: Window, Linux, Mac and/or Unix.
- The e-mail address where you would like your License File sent.
- Orders may be subject to applicable taxes depending on your state or province. Please include a tax exemption certificate if applicable.
- If renewal payment is by VISA, MasterCard, or American Express, please contact us by phone 1 (800)267.6583 or, by fax 1(519) 747-5284 with your credit card information.
Note: this renewal process is for subscribers in the US & Canada. If you reside outside of the US & Canada please contact your local Maplesoft Reseller |
